Tetherfi empowers enterprises to elevate customer engagement through secure and convenient digital channels that prioritize security and accessibility. The company’s innovative platform enables customers to connect with enterprises anytime, anywhere, and on any device—transforming customer experience through seamless, flexible engagement. By simplifying and securing digital communication for both employees and their customers, Tetherfi drives lasting connections and enhances satisfaction across every interaction. Founded in 2009 in Singapore, Tetherfi proudly serves large enterprises in all sectors like BFSI (Banking, Financial Services, and Insurance), telecom, hospitality, healthcare, and government.

Tetherfi is proud to have more than 15K Digital Channels, where users switch between chats, audio, video, screen share and file sharing. within a session and 10K Secure Agents, who have the convenience of working from anywhere to serve customers. Tetherfi has more than 50 clients across 12 countries served by 225 diverse employees based across Singapore, USA, India, Sri Lanka, Indonesia, Malaysia and Japan. Tetherfi has attained compliance standards including ISO 27001, SOC2, PCI-DSS, GDPR & HIPAA, which highlights the company’s commitment to top-tier information management standards. Tetherfi’s unique patent pending EDGE-AI technology is celebrated for delivering compliance-driven innovative use cases for the contact center. The CX solutions such as the Interaction Workflow (IW) with capabilities like speech to text, facial authentication, OCR, detections across deepfake, liveness, object and emotion deliver automation that drive seamless customer engagement and operational efficiency.

Tetherfi’s growth strategy centers on deepening its industry expertise and expanding partnerships with global technology and integration leaders with leveraging the partners as Go-To-Market. Key steps include enhancing its AI-driven real-time analytics capabilities, launching targeted campaigns to reach new geographical markets, and investing further in R&D to adapt its products to emerging digital needs. Tetherfi’s growth implementation plan focuses on agile product innovation, with modular solutions that support enterprise scalability and customization to meet our clients’ evolving demands. In the short term, Tetherfi aims to strengthen its presence in market expansion venturing into markets like Japan, Australia and Europe. In the long-term, Tetherfi envisions to be a leader in AI-enabled ‘employee and customer engagement’ platform across contact center, continuously innovating in multi-channel communication and secure remote work capabilities. This ambition drives the team’s commitment to ongoing product development, investment in data-driven insights, and a proactive approach to customer satisfaction.

Tetherfi stands at the forefront of secure, compliant customer and employee engagement technology, where the industry is constantly demanding convenience without compromising security. Tetherfi’s dedication to security, coupled with consistent advancements in multi-channel communication, positions it as an industry leader. Winning the Golden Bull Award 2024 would be a testament to the team’s excellence in creating technology solutions that empower business resilience, productivity, and superior user experiences across highly regulated industries.